Delete your Arca data

Arca — Private Photo Vault, operated by Pacifiq, does not require an Arca account. You can erase your local vault yourself and contact us about information processed by our online services.

Request deletion of service data

1. Email support@trilliwon.com with the subject “Arca data deletion”.
2. Tell us whether the request concerns support correspondence or purchase verification. For a purchase, include the store and order reference from your receipt so we can locate the correct record.
3. We may ask for proof that the record belongs to you before deleting it. Never send your vault PIN, encryption keys, payment card details, or private photos and videos.

We can delete identifiable support correspondence and the associated RevenueCat customer record where no retention obligation applies. A deletion request does not cancel an App Store or Google Play subscription; cancel it separately in the store to stop future renewals. A later purchase or restoration may create a new purchase-service record.

Records needed to resolve an ongoing dispute, prevent fraud, or comply with applicable recordkeeping duties may need to be retained. We explain any applicable exception and retention period when responding to your request. Apple, Google and other providers control their own transaction and service records under their privacy policies. We do not maintain an Arca account download history or a separate access-code redemption database.

Erase your local vault

Unlock your main vault, open Settings, select Erase All, and complete the confirmation with your current PIN. This removes the vault's local media, metadata and keys. We cannot remotely identify, unlock, or erase your vault. Delete exported files and encrypted backups separately wherever you saved them; local erasure does not remove those copies or your gallery originals.

Read the Arca Privacy Policy for details about service processing.